How Casient works, in the detail you’ll want before a trial.
The architecture, what belongs on the bus and what belongs on Keystone, real examples, and the specifications. Questions this doesn’t answer: write to Ted.
How Casient decides.
Your ETS project and everything else in the building feed one model of the building. The rules decide every action Keystone takes. AI can suggest, draft and explain, but never acts on its own. The KNX bus keeps the safety logic. Limits that must hold with Keystone off are set on the bus; behaviours held by Keystone stop when Keystone stops. Every decision is recorded.

A layered diagram. Your ETS project and everything else in the building feed a model of the building. AI asks and drafts, but its requests wait at the rules engine. The rules engine resolves written policies in a fixed order and decides every action, which goes to the KNX bus and connected systems. Every decision is written to the decision log.
When a client wants something the rule library doesn’t cover: describe it to Ask Casient. It drafts a new rule or changes an existing one. Fixed code checks it against the building model and the safety limits, and shows you exactly what will change. No new rule goes live until you approve it. Every change is logged.
Commission the bus first. Let Keystone add the rest.
Anything the building must do with Keystone switched off belongs on the bus. Keystone adds what a KNX device can’t decide alone.
If the internet drops
Keystone keeps running every rule, automation and log entry. Ask Casient and remote access through Fleet pause until it’s back.
If Keystone is off
Everything on the bus keeps working. Links to non-KNX systems, room behaviours beyond the bus, Ask Casient and the decision log pause.
Before and after a fault
Fleet raises an alert on your console when a site stops reporting. It does not know why, so you check or fix it.
You could build any one of these by hand, per house. Casient makes them the default in every building.
What AI does, where it runs, and what it sees.
- +Answers questions about the building in plain language
- +Drafts new behaviours for you to review and approve
- +Troubleshoots from the decision log
- +Reads device behaviour from a curated knowledge base of KNX products
- +Ask Casient: owners talk to their building by voice or chat, within the limits you set
- ×Acts outside a written rule
- ×Changes the safety logic on the KNX bus
- ×Opens or unlocks anything by itself
- ×Enters a building without the owner granting access
- ×Learns from your clients’ buildings without permission
Where it runs: Ask Casient uses a cloud AI model for complex questions today. An on-premises option is in testing for sites that need the AI to stay in the building.
KNX, working with everything else in the building.
Keystone and Fleet, specified.
- KNX connection
- Direct to the bus through a certified KNX interface, handled by Keystone’s own KNX layer. No KNX IP gateway needed; if the site already has one, Keystone can use it.
- Non-KNX integrations
- Through Casient’s integration layer, pinned and tested before each release. See tested integrations →
- Fleet data
- Fleet receives health and status, including counts such as how many devices a box sees, and encrypted backups if a client takes the backup service.
- Support access
- Support access is only with the owner’s permission. Our policy is one session at a time, with an end time. AI-supported troubleshooting works from the decision log and the building model, to find the cause faster.
Ready to try it on a real job?
Pilot partners get direct engineering support while they run Casient on real pilot sites. We’ll walk you through the roadmap on the call.